How to Make Customer Interactions Transparent in Trucking Operations

By Gino Fontana, COO, Transervice

In an industry where trust and reliability are everything, transparency isn’t just a value—it’s a competitive advantage. But how can fleets ensure their customer interactions are clear, consistent, and accountable?

In his latest FleetOwner column, Transervice COO Gino Fontana explores how greater transparency in communication and operations can strengthen customer relationships and improve overall service performance.

From leveraging real-time data to aligning expectations and enhancing visibility across the supply chain, Fontana outlines how fleets can build trust, reduce friction, and deliver a better customer experience.

👉 Read the full article on FleetOwner: Click Here

Gino Fontana, CTP, is COO and EVP at Transervice Logistics Inc. Prior to this, he was VP of operations at Berkeley Division and Puerto Rico. He has more than 35 years of experience in the transportation and logistics industry with both operational and sales experience.

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