By Gino Fontana
Chief Operating Officer and Executive Vice President, Transervice
As originally appeared in FleetOwner Magazine’s IdeaXchange
I came across a survey called State of Last Mile Logistics recently. As the title suggests, the survey focuses on the last mile in the supply chain. However, I think some of the survey results are applicable beyond just the last-mile market segment.
The most significant things that stood out to me were the desire for visibility and the connection between visibility and excellent customer service.
I think fleets feel they have more control when they have visibility into where a vehicle is in the repair process.
Given the cost of downtime, truck owners and operators want insight into the maintenance process so they can know almost in real-time the status of a repair. This allows them to make more informed decisions about what to do with a load if the repair is the result of a roadside breakdown. If it’s scheduled maintenance or repair, having visibility into the repair process lets the fleet know when they can put the asset back in service.
Sharing data with fleets—making it visible—will have a number of benefits. It can assist with optimizing asset utilization, improve routing, assist in making smarter spec’ing decisions, and help set proper maintenance intervals.
Maybe it’s time we all got visible.