By Jim Lavery
Director of Business Development, New England, Transervice
Are you spending too much time dealing with your on-site garage and truck maintenance issues?
That is a multi–level question that requires a multi–level answer.
Let’s dig down to the underlining reasons.
Let’ start by asking “Why“. Or as Sakichi Toyoda, the founder Of Toyota would do…
Let’s employ the 5 Why’s Method*.
Why is the company spending too much time dealing with its on-site garage and truck maintenance issues?
The answer to this question will begin the path to root causal analysis or in layman’s terms, the origin of the problem. Once the root cause has been determined by using the 5 Why Method, the corrective action will be determined in setting one’s path on the ultimate prevention of the condition’s re-occurrence.
At that point one asks “WHY“ again.
The pattern repeats itself with each response providing more in-sight and a path to resolve the issues.
Here’s an example…
Why are we spending too much time dealing with our on-site garage and truck maintenance issues?
Answer: We are struggling to control costs.
Answer: We lack shop automation and the benefits that come with management software.
Answer: The software is expensive, there are a lot of systems that profess to be the ultimate solution and buying the software does not ensure best use of the system by our technicians.
Answer: We lack expertise purchasing a system and implementation post purchase.
Answer: We are one shop and we have yet to automate.
What’s the solution?
Form a partnership with an on- site fleet maintenance provider that will be the bridge between your existing non-automated shop and a fully automated shop with the management to operate the system and control costs.
We would welcome an opportunity to share with you how we have been transitioning our customers for close to 50 years from spending too much time dealing with their on-site garages and truck maintenance issues to a position where they do not.
*(Source: Robert B Pojasek Environmental Quality Management;Autumn 2000; 10,1; ABI/ INFORM Trade & Industry pg. 79)