By Jim Lavery
Director of Business Development, New England, Transervice
Are you spending too much time dealing with truck maintenance issues?
That is a multi-level question that requires a multi–level answer.
Let’s dig down to the underlining reasons.
Let’ start by asking “why?“ or as Sakichi Toyoda, the founder Of Toyota would do….
Let’s employ the 5 Why’s method.*
Why is the company spending too much time dealing with truck maintenance issues?
The answer to this question will begin the path to root causal analysis or in layman’s terms, the origin of the problem. Once the root cause has been determined by using the 5 Why’s Method, the corrective action will be determined in setting one’s path on the ultimate prevention of the condition’s re-occurrence.
At that point one asks “WHY“ again.
The pattern repeats itself with each response providing more in- sight and a path to resolve the issues.
Here’s an example ….
Why are we spending too much time dealing with truck maintenance issues?
Answer: Our vendors are letting us down.
Answer: Our trucks sit waiting to be worked on at third party shops.
Answer: We are a not a priority.
Answer: There are other customers that are a priority over us.
Answer: They give them more business and this gets them priority status.
What’s the solution?
Form a partnership with an on-site fleet maintenance provider that makes you the # 1 priority all the time.
We would welcome an opportunity to share with you how we have been transitioning our customers for close to 50 years from spending too much time dealing with truck maintenance issues to a position where they do not.
*Source: Robert B Pojasek Environmental Quality Management;Autumn 2000; 10,1; ABI/ INFORM Trade & Industry pg. 79